Davita location

Business Issue

The business of saving lives at DaVita’s 2,197 dialysis outpatient centers requires a high level of customization for their 179,000 patients. Because treatment varies by patient, each dialysis center must follow a strict protocol and be prepared to deliver customized treatment at every dialysis station. The administration needed in order to set up just one center for a day’s worth of treatments required an hour of preparation to ensure the correct supplies were available and all stations met the high level of regulatory compliance (which varies by state). Over 2,000 documents would be generated and distributed manually every day to guide the set up for each center. This task was too laborious and error prone to continue.

Solution

Notion One developed an automated website that administrators can utilize to generate their daily set up documents. The website takes into account all of the parameters that affect setting up a dialysis center. The administrators can adjust the parameters and apply different rules in order to generate a set up document that meets the requirements of their patient’s needs and state regulation.

Outcome

  • Save over 2,000 man hours per day
  • Enable administrators to focus on patients vs paperwork
  • Reduce compliance risk from manual errors